I have an application that provides features like status update archiving and keyword based screenshots. Some of this would seem to violate the rules regarding retention of deleted statuses, but here’s the kicker – it’s specifically for anti-harassment efforts, and the content sometimes ends up being used in civil or criminal proceedings.
This application started out as a personal itch for me – I have a serial harasser who has had four accounts over the last three years. She’s directly mentioned my unique combination of first/last name at least two thousand times and most of the rest of her tweeting involves organizing others to harass me. This isn’t just name calling – I’ve deleted a Twitter account with a Klout in the mid 70s, changed careers, moved twice, faced frivolous criminal charges in two states from other crackpots she’s manipulated into believing I did something to them, a group I used to volunteer for faced an intrusion late last year, and last fall one of my neighbors was swatted. I’m pretty sure I was the target of the false report, as they had the right apartment number, but had transposed the last two digits, causing the raid to hit a guy across the street from me.
The ‘report abuse’ function triggered by the issues in the U.K. is a good start, but I’m worried all that will do is turn into another vehicle for the #BlockParty stuff that used to happen in 2010/2011. The API use rules are focused on privacy, marketing/targeting control, and providing a quality experience, and they don’t make sense if you’re trying to do forensics on a long term and/or group based harassment problem. Presumably Twitter has already made some allowances for law enforcement efforts, but there is a vast gray territory due to jurisdiction issues where it’s clear something needs to change.
Has this already been covered? I searched the site a few different ways and I see a variety of people trying to escalate customer service problems by posting here, but nobody is really talking about specific applications for such problems and how they related to Twitter policy.